Standard delivery times do vary but usually range from 5 to 7 working days. Please note, delivery times are indicative and may vary due to external causes, holidays or causes attributable to the shipping agent. Delivery time is calculated from the date on which the order is processed*.
*Orders placed after 5 PM Friday or placed on weekends, will not be shipped until Monday. If you select 2-day shipping during these times, the shipping delivery date will be based off being shipped Monday.
Once your order has been placed, there is a small-time frame for when the shipping address can be changed. Once the order is released to our warehouse, it cannot be changed. The order will have to be canceled in full.
If you realize you have inputted the incorrect address or forgot to add a portion of the address, please email our customer service team right away at info@alpina-us.com
Unfortunately, the billing address cannot be changed. If the incorrect billing address is inputted and the order goes through, please email us and we will cancel the order.
We accept payment via PayPal and credit card. You can choose your preferred method of payment at the end of the purchasing process. The data related to your payment method is NOT processed or stored by Garmont but by the platforms through which payment is made. These platforms are extremely secure and are widely used by many e-commerce sites.
To redeem a discount code, please enter it in the appropriate field on the cart summary page, before proceeding with payment.
Did you buy something on www.alpina-us.com but are not satisfied with your choice? Don't worry, here is everything you need to know about how to arrange a return!
You have 30 days from when you receive delivery of the purchased item to complete the online return procedure and request a refund (excluding return delivery costs). Returned items will be refunded provided they are intact, have not been used, damaged, or washed, and have the original product labels still attached to the product as well as the original box and packaging.
Items returned incomplete, worn, damaged or dirty for reasons that are attributable to you will not be refunded and no refund will be processed. We will set up a return to sender and will not accept the return.
If you are returning a product because of an error on our part or because of a product defect, Alpina USA will bear the cost of the return shipment. In this case, please contact our customer service at info@alpina-us.com
Additional return instructions will be provided to the email on file once a return is accepted. Please do not send a return without either requesting one or reaching out to our customer service team at info@alpina-us.com
If you want to return a product, you must complete the following online returns procedure:
Once all the steps have been completed, a confirmation email will be sent to the address indicated and the return request will be processed by one of our operators.
Please note that the above procedure is compulsory and that requests received after the 30-day deadline will not be taken into consideration.
There are two possible return options:
If the product received is not what you wanted, you can return it and request a refund on the same method of payment used at the time of purchase.
The refund will only be issued once the condition of the returned product has been verified. You will be reimbursed only for the purchase price. Shipping costs are not refunded. You will receive the credit within 5 business days after the return is fully closed.
After we have accepted your return request, you can send the product by courier or postal service to the following address:
Alpina USA, Inc.
46 W Wellington Mews
Smyrna, DE 19977
Please remember that you must correctly compile the online return request before sending the product back to us.
